Who We Are
Richbil Limited is responsible for collecting and protecting your personal data when you use our services.
Contact Us
Have questions about your data? Reach out to:
1575a London Road, London, England, SW16 4AA
info@richbil.co.uk
What We Collect
We may collect the following to provide and improve our services:
- Your name, email, and phone number
- Billing and shipping addresses
- How you use our website
Why We Use Your Data
We only use your data for specific purposes based on legal grounds:
- Orders & Payments: To process purchases and deliveries (legal basis: contract)
- Service Improvements: To fix issues and improve site performance (legal basis: contract, consent, or legitimate interest)
- Personalised Offers: To recommend products and deals (legal basis: consent or legitimate interest)
- Legal Compliance: To meet legal and tax obligations (legal basis: legal duty)
- Customer Support: To help you by email, chat, or phone (legal basis: contract or legitimate interest)
- Marketing: To send relevant ads and offers (legal basis: consent or legitimate interest)
- Security & Fraud Prevention: To detect and prevent suspicious activity (legal basis: legitimate interest)
- Other Uses: We’ll ask for your permission before using your data in any new way.
Cookies & Tracking
We use cookies (small text files stored on your device) to enhance your experience:
- Essential Cookies: For core features like checkout
- Analytics Cookies: To understand website usage
- Functionality Cookies: To remember your settings
- Targeting Cookies: To show ads relevant to you
You can manage cookies via your browser settings.
Third-Party Services
We share your data with trusted partners (e.g. couriers, payment providers, and marketing platforms) who help us run our services. They can only use your data as instructed and must keep it secure.
Business Changes
If Richbil Limited is sold or merged, your data may be transferred to the new owner, under the same privacy rules.
Legal & Security Measures
We may share your data to:
- Comply with legal requirements
- Enforce our terms
- Protect our users and business
We keep your data secure using:
- Industry-standard encryption
- Secure servers and systems
- PCI DSS compliance for payments
We may verify your identity before sharing your data.
How Long We Keep Your Data
We keep your personal data for up to 2 years, unless the law requires us to retain it longer.
Your Rights
You have the right to:
- Access your data
- Correct inaccurate details
- Request deletion (in some cases)
- Restrict or object to processing
- Transfer your data to another provider
These rights are free to use. We’ll respond within 1 month of your request.
Contact: Richbil Limited, 1575a London Road, London, England, SW16 4AA.
Complaints
If you’re unhappy with how we handle your data, you can file a complaint at:
1575a London Road, London, England, SW16 4AA.