Changed Your Mind?
You have 14 days from delivery to cancel your order.
Email: info@richbil.co.uk
Or send a cancellation request to:
1575a London Road, London, England, SW16 4AA
If your order has already shipped, return the item within 14 days at your own cost (unless free returns were offered).
Use tracked delivery and keep proof of postage — we can’t refund items we don’t receive.
Refunds are processed within 14 days of receiving the return and go back to your original payment method — no extra fees.
Important: If the item is used, damaged, or missing parts/tags, your refund may be reduced or declined.
Faulty or Damaged Items
You have 14 days from delivery to report any faults.
Contact: info@richbil.co.uk
Or use our site: www.richbil.co.uk
If we confirm a fault:
- We’ll send a prepaid return label
- Once we get the item, you’ll receive a refund or replacement
Holiday Returns (December)
Orders placed 1st–31st December can be returned until mid-January, perfect for gift purchases.
We’ll keep you updated by email throughout the return process.